IT Onsite Technician

Role:

Committed to develop your career in IT?

Keen on customer support?

Want to work in an international environment?

Join our company as L2 Onsite IT Technician to provide technical support to end users at our customers site.

Your responsibilities:
• Technical support for PCs, laptops, mobile phones, and peripheral devices
• Support operating systems and commonly used business applications
• Resolve incidents and fulfil service requests
• Apply subject matter knowledge to troubleshoot and solve problems independently
• Exercise sound judgment when evaluating unique or non-standard situations, providing recommendations when required
• Deliver high-quality, client-facing communication—both verbal and written
• Participate in projects as needed
• Offer feedback on technical processes to improve efficiency
• Dispose of devices according to company policy and compliance
• Collaborate with cross-functional teams when advanced or escalated support
• Maintain documentation of issues, activities, and resolutions

Requirements:
• 2–3 years of experience in a technical support or desktop support environment
• Strong knowledge of desktops, laptops, mobile devices, peripherals, and standard business software/operating systems
• Excellent client-facing and communication skills
• Ability to work independently, exercise good judgment, solve technical issues, and adapt proactively in a fast-paced environment
• Willingness and ability to perform asset disposal services
• Strong ownership and accountability for daily tasks
• Experience with ticketing systems
• Communicative English and native-level proficiency in the local language

Benefits:
• Buddy program
• Flat hierarchies
• Internal career development program
• International job opportunities
• Onboarding program

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.