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DevOps Support Engineer
Prodapt
Nairobi, KE
Full-time
Posted 20 hours ago
Job Description
Overview
We are looking for a proactive and skilled DevOps Support Engineer to join our team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining application servers, cloud infrastructure, and deployment pipelines. This role involves both L1 and L2 support activities, ensuring the stability and reliability of production systems
Responsibilities
• Troubleshoot and resolve issues in application servers and database tables.
• Analyse and resolve basic to intermediate-level issues in cloud infrastructure (primarily AWS EC2 and related services) and resolve the oracle database issues.
• Manage CI/CD deployments using Jenkins pipelines.
• Monitor and manage distributed systems like Hazelcast and Proxy servers.
• Monitor and troubleshoot messaging systems such as RabbitMQ.
• Provide basic operational support for Kubernetes environments (pod monitoring, logs analysis, restarts, deployment verification).
• Perform basic SQL queries and troubleshooting in PostgreSQL, MongoDB, and other relational/non-relational databases.
• Respond to and resolve incident tickets using the Remedy ticketing system.
• Collaborate with cross-functional teams to ensure smooth deployment and support operations.
• Maintain documentation for troubleshooting steps and support SOPs.
• Provide proactive monitoring and health checks for systems to ensure high availability and performance.
Requirements
• Hands-on experience with Jenkins for automated deployments.
• Basic to intermediate knowledge of AWS EC2 and cloud service troubleshooting.
• Working knowledge of Kubernetes concepts and basic cluster operations.
• Basic SQL knowledge for querying and troubleshooting databases.
• Experience working with PostgreSQL, MongoDB, and Oracle databases.
• Understanding of messaging systems like RabbitMQ.
• Familiarity with GitHub version control.
• Understanding of distributed systems (e.g., Proxy, Hazelcast).
• Experience with ITSM tools like Remedy for ticket management and AWS code build, code deploy and Code commit
• Strong problem-solving and communication skills.
Ability to handle both L1 (monitoring, first-level diagnosis) and L2 (in-depth issue resolution) support tasks
We are looking for a proactive and skilled DevOps Support Engineer to join our team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining application servers, cloud infrastructure, and deployment pipelines. This role involves both L1 and L2 support activities, ensuring the stability and reliability of production systems
Responsibilities
• Troubleshoot and resolve issues in application servers and database tables.
• Analyse and resolve basic to intermediate-level issues in cloud infrastructure (primarily AWS EC2 and related services) and resolve the oracle database issues.
• Manage CI/CD deployments using Jenkins pipelines.
• Monitor and manage distributed systems like Hazelcast and Proxy servers.
• Monitor and troubleshoot messaging systems such as RabbitMQ.
• Provide basic operational support for Kubernetes environments (pod monitoring, logs analysis, restarts, deployment verification).
• Perform basic SQL queries and troubleshooting in PostgreSQL, MongoDB, and other relational/non-relational databases.
• Respond to and resolve incident tickets using the Remedy ticketing system.
• Collaborate with cross-functional teams to ensure smooth deployment and support operations.
• Maintain documentation for troubleshooting steps and support SOPs.
• Provide proactive monitoring and health checks for systems to ensure high availability and performance.
Requirements
• Hands-on experience with Jenkins for automated deployments.
• Basic to intermediate knowledge of AWS EC2 and cloud service troubleshooting.
• Working knowledge of Kubernetes concepts and basic cluster operations.
• Basic SQL knowledge for querying and troubleshooting databases.
• Experience working with PostgreSQL, MongoDB, and Oracle databases.
• Understanding of messaging systems like RabbitMQ.
• Familiarity with GitHub version control.
• Understanding of distributed systems (e.g., Proxy, Hazelcast).
• Experience with ITSM tools like Remedy for ticket management and AWS code build, code deploy and Code commit
• Strong problem-solving and communication skills.
Ability to handle both L1 (monitoring, first-level diagnosis) and L2 (in-depth issue resolution) support tasks
Interested in this role?
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