Knowledge Associate

Knowledge Associate
Department: EasyBuy Program Management
Employment Type: Permanent - Full Time
Location: Kenya
Reporting To: Knowledge Manager, ESA

Description

Job Location: Nairobi, Kenya

About the role:
The role holder is in charge of assisting the organization’s learning and development operations through effective knowledge management, learning system administration, and training quality assurance. This role ensures that training delivered across country regions meets the organization’s standards. Through virtual audits and content management, the role upholds quality, accuracy, and uniformity in all training materials and delivery methods. The Knowledge Associate key deliverable will be ensuring classroom training quality standards, managing LMS operations, maintaining and updating of our digital Library.

What you would be expected to do:
• Conduct virtual audits on training videos submitted by regional mentors.

• Process learners activation and deactivation requests on our LMS platform.

• Maintain accurate, up-to-date records and coordinate with relevant teams to ensure timely execution of all LMS requests.

• Manage and resolve user reported issues related to the Litmos learning platform.

• Conduct and report on training effectiveness surveys twice per month, as per country-level activities.

• Update our Digital Learning Library monthly with all new training materials deployed.

You might be a strong candidate if you:
• Bachelor’s degree in Education, Business, Organizational Development, or related field. Equivalent media/ communication higher degree can also be considered

• Strong comprehension of administrative management of learning management system

• 3+ years of experience in training, learning & development, or knowledge management (regional/multi country experience an advantage).

• Experience with digital tools, CRM systems, and e-learning platforms.

What we offer:
• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;

• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;

• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

We place great importance on sustaining a diverse, inclusive work environment.

We believe that diversity (of race, gender, sexual orientation, religion, ethnicity, national origin, personality type, perspective, and all the other fascinating characteristics that make us different) enriches innovation and our competitiveness in the market.

We strive to ensure diverse perspectives inform critical decisions, and we actively work towards ensuring all Greenlighters feel like they belong. We also know that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.

Greenlight recruits, employs, trains, compensates and promotes individuals based on experiences and demonstrated job performance, regardless of race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, disability, or any other protected characteristic as established by law.