H
Client Service Officer W/M
Henner Group
Nairobi, KE
Full-time
Posted 2 weeks ago
Job Description
THE POSITION
Our Operations Department is recruiting a "Client Services Officer (W/M)" on a permanent contract.
You will join a supportive and proactive team within our management center and take on a multi-skilled role with growth opportunities at our site in Kenya ( Nairobi).
In this professional opportunity, you will be responsible for supporting our beneficiaries and managing contract administration.
If you choose to join us, your main responsibilities will be:
• Support our beneficiaries and healthcare professionals.
• Respond to their requests and guide them through their healthcare journey, mainly by phone and email.
• Provide information about their policy coverage, reimbursements, and administrative management (subscription, amendments, cancellations, contributions, etc.).
• Ensure a high-quality service by providing clear and effective responses, contributing to their satisfaction and to our site’s performance.
Manage contract and claims administration:
• Register and cancel contracts and monitor contribution payments.
• Process healthcare claims: enter reimbursements, prepare cost estimates, and issue guarantees of coverage.
• Update and modify beneficiaries’ records (contracts, addresses, bank details, etc.).
• There is no prospecting or sales involved in this role.
YOUR PROFILE
You are fluent in English, proficiency in French is an asset.
With or without experience in insurance...what matters most to us is your personality and your willingness to learn.
You enjoy working in a team and have excellent interpersonal skills. You are attentive, customer-focused, dynamic, and enthusiastic about your work.
You are methodical, demonstrate rigor, organization, and responsiveness in your daily tasks. You care about meeting set objectives: processing quality, volumes, and deadlines.
In short, you are someone we can rely on and who values a respectful and supportive work environment in return.
WHY JOIN US?
By joining our teams, you will benefit from training, full support in our jobs and tools, and close management guidance.
You will enjoy all the social benefits provided to our employees: performance bonus if you meet your objectives, profit-sharing bonus, 100% coverage of the basic individual or family health insurance.
You are guaranteed a good work-life balance thanks to our company agreements and a flexible work organization allowing you to work remotely up to 2 days per week, or even 3 days for people with disabilities, caregivers, or pregnant employees - in accordance with Henner's internal policy.
Our Operations Department is recruiting a "Client Services Officer (W/M)" on a permanent contract.
You will join a supportive and proactive team within our management center and take on a multi-skilled role with growth opportunities at our site in Kenya ( Nairobi).
In this professional opportunity, you will be responsible for supporting our beneficiaries and managing contract administration.
If you choose to join us, your main responsibilities will be:
• Support our beneficiaries and healthcare professionals.
• Respond to their requests and guide them through their healthcare journey, mainly by phone and email.
• Provide information about their policy coverage, reimbursements, and administrative management (subscription, amendments, cancellations, contributions, etc.).
• Ensure a high-quality service by providing clear and effective responses, contributing to their satisfaction and to our site’s performance.
Manage contract and claims administration:
• Register and cancel contracts and monitor contribution payments.
• Process healthcare claims: enter reimbursements, prepare cost estimates, and issue guarantees of coverage.
• Update and modify beneficiaries’ records (contracts, addresses, bank details, etc.).
• There is no prospecting or sales involved in this role.
YOUR PROFILE
You are fluent in English, proficiency in French is an asset.
With or without experience in insurance...what matters most to us is your personality and your willingness to learn.
You enjoy working in a team and have excellent interpersonal skills. You are attentive, customer-focused, dynamic, and enthusiastic about your work.
You are methodical, demonstrate rigor, organization, and responsiveness in your daily tasks. You care about meeting set objectives: processing quality, volumes, and deadlines.
In short, you are someone we can rely on and who values a respectful and supportive work environment in return.
WHY JOIN US?
By joining our teams, you will benefit from training, full support in our jobs and tools, and close management guidance.
You will enjoy all the social benefits provided to our employees: performance bonus if you meet your objectives, profit-sharing bonus, 100% coverage of the basic individual or family health insurance.
You are guaranteed a good work-life balance thanks to our company agreements and a flexible work organization allowing you to work remotely up to 2 days per week, or even 3 days for people with disabilities, caregivers, or pregnant employees - in accordance with Henner's internal policy.
Interested in this role?
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