Customer Onboarding Specialist for Company Incorporations (Full Time)

Headquarters: Remote
URL: https://flagtheory.com/


Job Responsibilities


Own the post-sale customer journey for company incorporation services across multiple jurisdictions.


Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.


Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.


Coordinate with external vendors to ensure timely, accurate service delivery.


Maintain and update SOPs for all onboarding and incorporation-related workflows.


Identify friction points and implement improvements that enhance client satisfaction and response rates.


Ensure compliance with internal quality checks and jurisdictional regulatory standards.



Requirements / Must Have


2+ years of hands-on experience in corporate services or company incorporation.


Proven knowledge of KYC processes and compliance protocols.


Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.


Excellent written and spoken English; clear communicator under pressure.


High level of empathy and client orientation; anticipates client concerns before they escalate.


Demonstrated self-motivation and proactiveness in remote environments.


Listen, Learn, Grow mindset


Minimum 2 years of successful remote work experience.


Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).


Based in a European timezone (UTC to UTC+3).



Nice to Have


Experience handling KYC for complex incorporations and/or international bank account setups.


Multilingual fluency, particularly in languages relevant to offshore or international clientele.


Familiarity with CRM tools or client-facing ticketing systems.



Benefits


Work from anywhere, on a flexible schedule, part of a fully remote team


Compensation based on experience 


20 paid vacation days per year 



To apply: https://weworkremotely.com/remote-jobs/flag-theory-customer-onboarding-specialist-for-company-incorporations-full-time-2