Knowledge Management / Taxonomy Expert (CRM Content)

Headquarters: Remote
URL: http://medieragency.com



Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.
Role Purpose
As the Knowledge Management / Taxonomy Expert, you will design and maintain the frameworks that make CRM content personalized, localized, and automated at scale. By creating structured taxonomies, reusable content systems, and accessible knowledge bases, you will empower CRM teams worldwide to deliver consistent, high-performing, and compliant campaigns.
Key Responsibilities

Content Taxonomy & Structure

Build and maintain a comprehensive taxonomy of tags, categories, and metadata to organize CRM content.
Ensure taxonomy supports personalization, localization, compliance, and efficient content retrieval.

Knowledge Base & Governance

Develop and manage a global knowledge base containing campaign templates, localization guidelines, and content best practices.
Standardize content workflows to ensure scalability and efficiency across regions.

Data & Performance Alignment

Collaborate with BI and analytics teams to ensure content is tagged for performance tracking and reporting.
Use insights to refine taxonomy, identify content gaps, and improve campaign effectiveness.

Personalization & Journey Mapping

Support personalization initiatives by mapping content assets to player journeys, audience segments, and campaign triggers.
Enable scalable customization without compromising consistency.

Collaboration & Accessibility

Ensure global and local CRM teams can easily find, reuse, and adapt content assets.
Partner with automation and tech teams to integrate taxonomy into CRM platforms and tools.


Requirements

Experience in knowledge management, taxonomy design, or content operations (CRM or marketing preferred).
Strong understanding of metadata, tagging systems, and content governance.
Familiarity with CRM tools, campaign automation platforms, and data-driven marketing.
Excellent organizational skills and ability to balance detail with scalability.
Collaborative mindset with experience working across marketing, data, and tech teams.

Why This Role Matters
This role is the engine behind content at scale: you’ll ensure that every CRM message, whether global or local, is easy to find, adapt, measure, and personalize. By building the structures and systems that underpin CRM operations, you’ll enable teams worldwide to focus on creativity and impact, while ensuring consistency, compliance, and efficiency.
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To apply: https://weworkremotely.com/remote-jobs/medier-knowledge-management-taxonomy-expert-crm-content