Client Manager

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA

As a Client Manager at NTT DATA, you will be responsible for maintaining and expanding relationships. This role focuses on achieving assigned sales quotas and account objectives while ensuring client satisfaction and long-term engagement.
The Client Manager will represent the full range of company solutions to assigned accounts, lead strategic account planning, and coordinate internal resources to meet client needs and expectations.

To thrive in this role, you need to:
• Deliver on metrics outlined in the quarterly accountability matrix as defined by the Sales Execution Framework.
• Build and maintain productive, professional relationships with key stakeholders in assigned accounts.
• Coordinate involvement of internal teams—including support, service, and management—to meet account objectives and client expectations.
• Achieve assigned targets for profitable sales volume and strategic objectives within designated accounts.
• Lead joint strategic account planning to define mutual performance objectives, financial targets, and critical milestones for one- and three-year periods.
• Continuously assess, clarify, and validate client needs to ensure alignment with solutions offered.
• Drive solution development efforts by engaging relevant internal resources to address client requirements effectively.
• Maintain high levels of customer satisfaction in line with company standards.
• Complete all required training and development objectives within stipulated timelines.
• Facilitate executive-level engagement and sponsorship within assigned accounts.
• Provide timely and accurate reporting on set metrics as required by management.

Qualifications, Skills & Experience
• Bachelor's Degree / College certification from an accredited institution.
• Minimum of 4 years’ experience in client management within the IT sector.
• Proficiency in Microsoft Office applications.
• Experience in CRM reporting and management.

Core Competencies
• Proven experience in ICT sales and relationship management.
• Strong customer focus and relationship-building skills.
• Excellent planning, organizing, and negotiation abilities.
• Professional demeanor and results-driven mindset.
• Positive attitude, resilience under pressure, and proactive initiative.

Workplace type:
On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today