Customer Service Representative

Headquarters: US
URL: https://www.solidcommerce.com/


Our Services & Support Culture: • We are a team of dedicated, creative, and highly collaborative innovators who prize integrity, courage, and enthusiasm • Every member of our Services & Support team is a key player, and every customer’s success is our goal • We believe in nurturing team members and encouraging them to grow their skills, talents, and careers • We love people who share their ideas, and who are open to suggestions/feedback. We are always learning from one another and are looking for someone who appreciates this dynamic. 
What You'll Do: • Answer support tickets, live chats, phone calls, or emails from merchants. • Troubleshoot issues related to the platform (e.g., product uploads, errors, integration errors) • Guide customers through setup of marketplaces or training of platform via support tickets, or Microsoft Teams screenshare meetings. • Provide the customer with an understanding of the resources available to help them achieve their sales goals • Escalate technical problems to higher-tier support or engineers. • Effectively work alongside other departments - including sales, product, and support - to ensure client success and that all work is carried out in a timely and accurate manner • Capture client feedback and be the voice of the customer internally to impact processes and product development • Be an agent of change by sharing your knowledge, tools, and techniques with the team 
Skills & Requirements: • Previous experience in retail, online retail or marketplace (Amazon, eBay, etc.) selling • Experience delivering and supporting a SaaS solution is strongly preferred • Ability to quickly learn new technologies and processes • Excellent client-facing and internal communication skills • Excellent written and verbal communication skills • A strong customer service orientation and the ability to form long-term customer relationships • Proficiency using Excel and MS Office applications • Self-starting attitude and passion for succeeding, while also being a team player and role model to other team members • 1-2 years of relevant work experience 
Nice to Have: • Experience with CRM • Experience with Zendesk • Experience with JIRA

To apply: https://weworkremotely.com/remote-jobs/solid-commerce-customer-service-representative-2