S
Network Engineer
Solvo Global Careers
Nairobi, KE
Full-time
Posted 3 weeks ago
Job Description
Network Operations Center (NOC) Engineer
Job Summary
Ensure 24/7 availability and optimal performance of network infrastructure by monitoring systems, responding to incidents, managing escalations, and providing technical support. Maintain SLAs and collaborate with cross-functional teams to deliver reliable network services.
Key Responsibilities
Network Monitoring & Performance
• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and proprietary tools like Cosmos.
• Analyze performance trends, bandwidth, latency, packet loss, and KPIs.
• Maintain monitoring thresholds, alert policies, and SLA metrics.
Incident & Problem Management
• Respond to alerts and outages within SLA timeframes.
• Perform triage, diagnosis, and manage the incident lifecycle.
• Conduct root cause analysis and document lessons learned.
• Track trends and recommend preventive measures.
Escalation Management
• Act as the primary escalation point for Tier 1 and Tier 2 support teams.
• Escalate complex issues to Tier 4 engineers and specialized teams.
• Coordinate vendor support and facilitate bridge calls during major incidents.
• Manage communication between technical teams, management, and stakeholders.
Network Operations & Maintenance
• Execute firmware updates, patches, and configuration changes.
• Configure routers, switches, firewalls, load balancers, and wireless controllers.
• Implement VLANs, access control policies, and VPN connections.
• Perform change management and maintenance window activities.
Troubleshooting & Support
• Resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks.
• Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP).
• Analyze traffic using Wireshark and tcpdump.
• Address DNS, DHCP, firewall, NAT, and VoIP issues.
• Handle SSID requests, conference issues, and special requests.
Field Technician Coordination
• Coordinate dispatches for PMS troubleshooting, WiFi site surveys, coverage analysis, and wireless optimization.
• Support third-party vendor troubleshooting (video, VoIP, conference room technology).
• Manage on-site troubleshooting activities and vendor escalations.
Documentation & Collaboration
• Maintain network documentation, topology diagrams, and SOPs.
• Create post-incident and RCA reports.
• Participate in capacity planning and continuous improvement initiatives.
• Collaborate with engineering, logistics, and vendors to integrate new technologies.
Required Qualifications
Technical Skills
• Strong knowledge of TCP/IP, routing protocols, VLANs, QoS.
• Experience with Cisco, Ruckus, Aruba/HP, Meraki routers, switches, and wireless controllers.
• Firewalls: Cisco ASA, Fortinet, Watchguard.
• Monitoring tools: SolarWinds, PRTG, Nagios, Zabbix, Cosmos.
• Wireshark, tcpdump, packet analysis.
• VPN, SD-WAN, load balancers, wired and wireless networking.
• Familiarity with Property Management Systems (PMS) and hospitality technology (preferred).
Certifications
• Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified, or other networking certifications (CompTIA Network+, CWNA, Fortinet NSE).
Experience
• 1+ years in network operations or NOC environment.
• Incident management and escalation handling.
• Coordination with field technicians and dispatch operations.
Soft Skills
• Strong communication and problem-solving abilities.
• Ability to remain calm under pressure during critical incidents.
• Team collaboration and mentoring skills.
• Excellent time management and prioritization.
Education
• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
Job Summary
Ensure 24/7 availability and optimal performance of network infrastructure by monitoring systems, responding to incidents, managing escalations, and providing technical support. Maintain SLAs and collaborate with cross-functional teams to deliver reliable network services.
Key Responsibilities
Network Monitoring & Performance
• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and proprietary tools like Cosmos.
• Analyze performance trends, bandwidth, latency, packet loss, and KPIs.
• Maintain monitoring thresholds, alert policies, and SLA metrics.
Incident & Problem Management
• Respond to alerts and outages within SLA timeframes.
• Perform triage, diagnosis, and manage the incident lifecycle.
• Conduct root cause analysis and document lessons learned.
• Track trends and recommend preventive measures.
Escalation Management
• Act as the primary escalation point for Tier 1 and Tier 2 support teams.
• Escalate complex issues to Tier 4 engineers and specialized teams.
• Coordinate vendor support and facilitate bridge calls during major incidents.
• Manage communication between technical teams, management, and stakeholders.
Network Operations & Maintenance
• Execute firmware updates, patches, and configuration changes.
• Configure routers, switches, firewalls, load balancers, and wireless controllers.
• Implement VLANs, access control policies, and VPN connections.
• Perform change management and maintenance window activities.
Troubleshooting & Support
• Resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks.
• Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP).
• Analyze traffic using Wireshark and tcpdump.
• Address DNS, DHCP, firewall, NAT, and VoIP issues.
• Handle SSID requests, conference issues, and special requests.
Field Technician Coordination
• Coordinate dispatches for PMS troubleshooting, WiFi site surveys, coverage analysis, and wireless optimization.
• Support third-party vendor troubleshooting (video, VoIP, conference room technology).
• Manage on-site troubleshooting activities and vendor escalations.
Documentation & Collaboration
• Maintain network documentation, topology diagrams, and SOPs.
• Create post-incident and RCA reports.
• Participate in capacity planning and continuous improvement initiatives.
• Collaborate with engineering, logistics, and vendors to integrate new technologies.
Required Qualifications
Technical Skills
• Strong knowledge of TCP/IP, routing protocols, VLANs, QoS.
• Experience with Cisco, Ruckus, Aruba/HP, Meraki routers, switches, and wireless controllers.
• Firewalls: Cisco ASA, Fortinet, Watchguard.
• Monitoring tools: SolarWinds, PRTG, Nagios, Zabbix, Cosmos.
• Wireshark, tcpdump, packet analysis.
• VPN, SD-WAN, load balancers, wired and wireless networking.
• Familiarity with Property Management Systems (PMS) and hospitality technology (preferred).
Certifications
• Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified, or other networking certifications (CompTIA Network+, CWNA, Fortinet NSE).
Experience
• 1+ years in network operations or NOC environment.
• Incident management and escalation handling.
• Coordination with field technicians and dispatch operations.
Soft Skills
• Strong communication and problem-solving abilities.
• Ability to remain calm under pressure during critical incidents.
• Team collaboration and mentoring skills.
• Excellent time management and prioritization.
Education
• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
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