Front Desk and Guest Care Assistant

Role Overview

Deerpark Luxury Stays is seeking to fill the position of a Front Desk Assistant, an all-rounder that is

confident, service-driven, and capable of independently managing front desk operations while

supporting guest experience across departments. This role suits a hotel-trained professional with

composure, adaptability, and strong communication skills. The role calls for a Day and Night shift

coverage.

Key Responsibilities

Reservations & Systems
• Manage and update guest bookings using the hotel reservations system.
• Demonstrate a strong ability and willingness to quickly learn and operate the hotel’s Reservations system accurately and efficiently.

Guest Communication
• Respond promptly and professionally to guest enquiries via email, phone, and in person.
• Communicate clearly, confidently, and articulately in both spoken and written English.

Guest Care and Food & Beverage Support
• Waiter Duties, including a quick understanding of the menu, order taking and service delivery.
• Confident at cross-selling of food and beverage offerings
• Deliver high-quality guest service at all times.

Operational Flexibility
• Provide support across hotel operations as needed, including basic housekeeping coverage.
• Work collaboratively with other departments to ensure seamless guest experience.

Front Desk Independence
• Manage the front desk independently with professionalism and composure.
• Handle guest issues calmly, diplomatically, and firmly when required.

Key Attributes & Requirements
• Hotel-trained with prior experience in front office and guest services
• Pleasant, professional, yet firm when handling guests and situations
• Driven, reliable, and takes ownership of responsibilities
• Excellent interpersonal and organisational skills
• Calm under pressure with strong problem-solving ability
• Willingness to learn, adapt, and grow within a boutique luxury environment