K
SHOWROOM CUSTOMER CARE SPECIALIST
KEDA(KENYA) CERAMICS CO., LTD
Nairobi, KE
Full-time
Posted 1 month ago
Job Description
KEDA (Kenya) Ceramics, the manufacturer of the renowned Twyford brand, is a market leader in premium ceramic tiles and sanitaryware across East Africa. We're looking for a passionate and polished Showroom Sales Consultant to join our high-end retail team and help us deliver exceptional customer experiences.
About the Role
This is a customer-facing, sales-driven role based in our luxury showroom. You’ll be responsible for delivering a world-class consultation experience to our high-end clientele from first contact to after-sales service.
Key Responsibilities
• Warmly welcome and guide customers through product selection, offering professional consultations on tiles and bathroom products.
• Explain design concepts, materials, craftsmanship, and technology benefits.
• Inspire purchases through model room displays and visual merchandising.
• Manage customer relationships through follow-ups, service, and support.
• Ensure the showroom consistently meets high-end brand presentation standards.
• Report feedback and recommend solutions for process improvements.
Requirements
• Education: Bachelor’s degree or above in Marketing, International Trade, or related field.
• Experience:
• Minimum 2 years in high-end retail or real estate sales.
• Experience in tile/sanitaryware sales is preferred.
• Familiarity with luxury sales standards and client service.
• Languages:
• Fluent in English and Swahili.
• Arabic or Chinese is a plus.
• Appearance & Demeanor:
• Elegant, well-dressed, and confident aligned with luxury retail standards.
• Core Skills:
• Strong sales judgment and closing ability.
• Quick communication and response to client needs.
• Culturally aware and capable of cross-lingual communication.
• Responsible, discreet, and composed under pressure.
Why Join Us?
• Be part of a growing international brand that values design, innovation, and customer excellence.
• Work in a luxury retail environment with a supportive team and professional development opportunities.
• Directly contribute to shaping customer experiences in one of the most prestigious showrooms in the industry.
How to Apply
Interested candidates should send their CV and cover letter to:
hr03@twyfordtile.com
About the Role
This is a customer-facing, sales-driven role based in our luxury showroom. You’ll be responsible for delivering a world-class consultation experience to our high-end clientele from first contact to after-sales service.
Key Responsibilities
• Warmly welcome and guide customers through product selection, offering professional consultations on tiles and bathroom products.
• Explain design concepts, materials, craftsmanship, and technology benefits.
• Inspire purchases through model room displays and visual merchandising.
• Manage customer relationships through follow-ups, service, and support.
• Ensure the showroom consistently meets high-end brand presentation standards.
• Report feedback and recommend solutions for process improvements.
Requirements
• Education: Bachelor’s degree or above in Marketing, International Trade, or related field.
• Experience:
• Minimum 2 years in high-end retail or real estate sales.
• Experience in tile/sanitaryware sales is preferred.
• Familiarity with luxury sales standards and client service.
• Languages:
• Fluent in English and Swahili.
• Arabic or Chinese is a plus.
• Appearance & Demeanor:
• Elegant, well-dressed, and confident aligned with luxury retail standards.
• Core Skills:
• Strong sales judgment and closing ability.
• Quick communication and response to client needs.
• Culturally aware and capable of cross-lingual communication.
• Responsible, discreet, and composed under pressure.
Why Join Us?
• Be part of a growing international brand that values design, innovation, and customer excellence.
• Work in a luxury retail environment with a supportive team and professional development opportunities.
• Directly contribute to shaping customer experiences in one of the most prestigious showrooms in the industry.
How to Apply
Interested candidates should send their CV and cover letter to:
hr03@twyfordtile.com
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