Remote Customer Support - Remote

We are looking for a Remote Customer Support.

Responsibilities :
• Handle customer inquiries through real-time chat or scheduled channels like email.
• Resolve customer complaints and issues promptly with professionalism and accuracy
• Provide clear and helpful information about products or services
• Process customer orders, applications, refunds and service requests
• Maintain accurate records of customer interactions and transactions
• Follow up with customers to ensure resolution and satisfaction
• Escalate unresolved or complex issues to senior support or management when necessary
• Stay up to date with product knowledge, company procedures and policy changes
• Manage and update customer accounts and personal information
• Collaborate with internal departments to resolve customer concerns efficiently