Remote Customer Service Operator / Specialist

Headquarters: Montreal, QC
URL: https://www.serasolution.com/


We are seeking a dedicated and customer-focused Customer Service Specialist to support our shipping and logistics operations. The successful candidate will serve as a key point of contact for customers, ensuring timely communication, accurate order tracking, and effective resolution of shipping-related inquiries.
Key Responsibilities
• Serve as the primary contact for customer inquiries related to shipments, delivery schedules, tracking, and documentation
• Provide timely updates on shipment status and resolve delivery issues or delays
• Coordinate with operations, warehouse, and logistics teams to ensure accurate order fulfillment
• Handle customer complaints professionally and escalate complex issues when necessary
• Maintain accurate records of customer interactions and shipping transactions
• Assist with processing shipping documents, invoices, and service requests
• Ensure compliance with company policies and shipping regulations
• Deliver exceptional customer service to maintain high satisfaction levels

To apply: https://weworkremotely.com/remote-jobs/sera-solution-remote-customer-service-operator-specialist