communication-and-customer-relations-past-papers
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UPLOADED BY Unknown
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DATE 06 Dec 2025
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SIZE 0.35 MB
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notes
About This Document
Document Type: This is a Past Paper, designed for Reviewing previous question patterns.
Context: Standard material from the 2025 academic period.
Key Content: Likely covers essential definitions, structured questions to test your proficiency.
Study Strategy: Attempt these questions under timed conditions to simulate a real exam environment, then check against your notes.
Recommendation: comprehensive resource for students aiming to deepen their understanding of General Studies.
Detailed Content Overview
Introduction
This notes resource titled "communication-and-customer-relations-past-papers" provides comprehensive exam preparation materials designed to test and enhance your understanding. This resource is structured to facilitate effective learning and retention of important information.
Key Topics Covered
Learning Objectives
- Master key concepts required for examination success
- Practice answering exam-style questions effectively
- Develop time management skills for timed assessments
- Identify and address knowledge gaps in understanding
Detailed Summary
CCP FOUNDATION LEVEL COMMUNICATION AND CUSTOMER RELATIONS MONDAY: 18 August 2025. This paper consists of seven (7) questions. Answer any THREE questions in SECTION I and any TWO questions in SECTION II. ALL questions carry equal marks. Do NOT write anything on this paper. SECTION I (c) Describe FIVE functions of upward communication in an organisation. (5 marks) (10 marks) (Total: 20 marks) w w. ch op QUESTION TWO (a) Highlight FOUR strategies an interviewer could use to minimise communication barriers during an interview. (4 marks) ke Outline FIVE reasons why it is important to ensure unity in paragraph development. c QUESTION ONE (a) Highlight FIVE characteristics of an effective meeting. Identify SIX non-verbal communication tips which a customer service representative could use to handle a difficult customer. (6 marks) (c) Discuss FIVE barriers to effective decision-making processes. w (b) (10 marks) (Total: 20 marks) QUESTION THREE (a) Highlight SIX disadvantages of grapevine communication. (6 marks) (b) Explain SIX reasons for using bullets in a business report.
Study Tips & Recommendations
Time Management
Practice under timed conditions to improve speed and accuracy. Allocate specific time limits to each section.
Active Practice
Attempt all questions before checking answers. Review mistakes to understand where improvements are needed.
Mark Scheme Review
Study marking schemes carefully to understand how examiners award points and structure your answers accordingly.
Regular Review
Schedule periodic reviews to reinforce learning and combat forgetting. Use spaced repetition for optimal retention.
Content Preview
CCP FOUNDATION LEVEL COMMUNICATION AND CUSTOMER RELATIONS MONDAY: 18 August 2025. Afternoon Paper. Time Allowed: 3 hours. This paper consists of seven (7) questions. Answer any THREE questions in SECTION I and any TWO questions in SECTION II. ALL questions carry equal marks. Do NOT write anything on this paper. SECTION I (c) Describe FIVE functions of upward communication in an organisation. (5 marks) (10 marks) (Total: 20 marks) w w .ch op QUESTION TWO (a) Highlight FOUR strategies an interview...
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