ca12-communication-skills-pilot-paper
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DATE 06 Dec 2025
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notes
About This Document
Document Type: This is a Exam Paper, designed for Testing knowledge and exam technique.
Context: Standard material from the 2021 academic period.
Key Content: Likely covers essential definitions, structured questions to test your proficiency.
Study Strategy: Attempt these questions under timed conditions to simulate a real exam environment, then check against your notes.
Recommendation: comprehensive resource for students aiming to achieve top grades in their final assessments.
Detailed Content Overview
Introduction
This notes resource titled "ca12-communication-skills-pilot-paper" provides comprehensive exam preparation materials designed to test and enhance your understanding. This resource is structured to facilitate effective learning and retention of important information.
Key Topics Covered
Learning Objectives
- Master key concepts required for examination success
- Practice answering exam-style questions effectively
- Develop time management skills for timed assessments
- Identify and address knowledge gaps in understanding
Detailed Summary
CPA FOUNDATION LEVEL PILOT PAPER COMMUNICATION SKILLS December 2021. ALL questions carry equal marks. QUESTION ONE (a) Identify six merits of grapevine communication in an organisation. (6 marks) (b) Distinguish between “active listening” and “emphatic listening”. (4 marks) (c) Examine five ways in which written communication could be made reader friendly. ke QUESTION TWO (a) In the context of communication process, define the following terms: Encoding. ch op (i) (b) Outline six ways through which management could enhance the effectiveness of vertical communication. (6 marks) (c) Discuss four merits of effective listening. QUESTION THREE (a) Highlight eight benefits of using non-verbal cues in communication. (b) Analyse six essentials of a good business letter. (8 marks) (Total: 20 marks) (8 marks) (12 marks) (Total: 20 marks) QUESTION FOUR (a) Outline five roles played by the secretary after a meeting. (5 marks) (b) Identify five non-verbal signals that could indicate positive communication. (5 marks) (c) Discuss five psychological barriers to communication. (10 marks) (Total: 20 marks) QUESTION FIVE (a) Highlight six benefits that could accrue to an organisation from the use of intranet.
Study Tips & Recommendations
Time Management
Practice under timed conditions to improve speed and accuracy. Allocate specific time limits to each section.
Active Practice
Attempt all questions before checking answers. Review mistakes to understand where improvements are needed.
Mark Scheme Review
Study marking schemes carefully to understand how examiners award points and structure your answers accordingly.
Regular Review
Schedule periodic reviews to reinforce learning and combat forgetting. Use spaced repetition for optimal retention.
Content Preview
CPA FOUNDATION LEVEL PILOT PAPER COMMUNICATION SKILLS December 2021. Time Allowed: 3 hours. Answer any FIVE questions. ALL questions carry equal marks. QUESTION ONE (a) Identify six merits of grapevine communication in an organisation. (6 marks) (b) Distinguish between “active listening” and “emphatic listening”. (4 marks) (c) Examine five ways in which written communication could be made reader friendly. (10 marks) (Total: 20 marks) i.c o. ke QUESTION TWO (a) In the context of communication pro...
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