Administrator II Operations Support (Kenya)

TransUnion's Job Applicant Privacy Notice What We'll Bring: To provide exceptional customer service by handling incoming calls, assisting walk-in customers, resolving queries and disputes, and ensuring accurate processing of consumer requests in compliance with company policies and regulatory requirements. Consumers with information, education and assistance. What You'll Bring: Key Responsibilities: Handle Consumer Interactions: Attend to incoming calls and assist walk-in customers promptly and professionally. Accurately process consumer requests and capture information into relevant systems for each call, query, or dispute received. Query and Dispute Management: Investigate and resolve consumer disputes and queries within agreed timelines. Provide timely feedback to consumers via email, telephone, or in person regarding queries and disputes logged. Maintain and update contact lists to ensure subscriber information is accurate and up to date. Consumer Education: Educate consumers on Kenya Credit Bureau Regulations, particularly regarding dispute and query processes. Record Keeping and Reporting: Update daily query log sheets (statistics) and submit to supervisors. Ensure accurate documentation of all consumer interactions and resolutions. Quality and Compliance: Maintain high standards of call quality and customer service while handling requests. Adhere to company and departmental policies, procedures, and compliance requirements. Perform any other duties as assigned by the supervisor to support departmental objectives. Impact You'll Make: Skills and Qualifications: Diploma or Degree in Business, Customer Service, or related field. Minimum of 1–2 years’ experience in a customer service role. Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Proficiency in MS Office and CRM systems. Ability to work under pressure and manage multiple tasks effectively Begins to develop an understanding of the technical aspects of products and services. Must have thorough understanding of various equipment typically found in an office environment. Must be able to complete assignments accurately and within the given deadlines. Must be able to plan accordingly when deadlines of current projects change. Ability to prioritize customer requests. Must be able to work independently with minimum supervision. Ability to effectively resolve questions and problems by acting as a liaison with multiple parties. Generally, works independently with very limited supervision, prioritizing tasks and creating daily work plans. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Administrator II, Operations Support Beware of scams tied to potential career opportunities. If you received a link, email, text or social media communication you weren’t expecting from TransUnion, take a moment to confirm the relevant information. Be wary when providing personal information. Contact careers@transunion.com or (312) 258-1717 for assistance. View TransUnion's Job Applicant Privacy Notice TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.