Customer service in the medical field

Position: Scheduler / Caregiver Coordinator (On Site)

📝 Job Summary

This individual plays a vital role in maintaining excellent relationships with both clients and field staff, ensuring the best possible service experience. The Scheduler is responsible for client–caregiver matching, real-time communication with office personnel, and fostering a positive, collaborative, and high-functioning work environment.

This is an on-site position that requires outstanding communication skills in both English and Spanish, written and spoken. The ideal candidate is upbeat, relationship-oriented, organized, and thrives in a fast-paced environment where multitasking is essential.

📋 Key Responsibilities
• Client Interaction: Answer client calls with courtesy and professionalism, handling scheduling requests and service concerns.
• Caregiver Coordination: Schedule and coordinate daily caregiver activities based on availability and compatibility with clients.
• Communication: Maintain real-time communication with office staff and field teams, demonstrating excellent phone etiquette.
• Referral Management: Receive and process referrals, ensuring accurate record keeping in the scheduling system.
• Relationship Building: Proactively build rapport with clients and caregivers to ensure satisfaction and service continuity.
• On-Call Duties: Perform on-call responsibilities as needed, maintaining calm and professionalism under pressure.
• Sales Support: Assist with inside sales efforts and handle inquiries from prospective clients effectively.
• Liaison Role: Act as a bridge between caregivers and management to support retention and performance.
• Record Keeping: Maintain up-to-date caregiver records and documentation.
• Team Environment: Contribute to a supportive office environment with a cheerful and collaborative attitude.

🎯 Required Qualifications & Skills
• Experience: Minimum of 1 year in scheduling within the healthcare industry.
• Bilingual: Fluent in English and Spanish, with excellent written and verbal communication skills.
• Phone Etiquette: Outstanding phone etiquette and ability to build relationships quickly.
• Organization: Strong organizational and time-management skills with attention to detail.
• Technical Proficiency: Skilled in office software and scheduling systems.
• Soft Skills: Positive attitude, dependable, and team-oriented.
• Resilience: Ability to multitask and remain composed in high-stress situations.
• Flexibility: Willingness to work a flexible schedule (Monday–Sunday) aligned with Eastern Time business needs.
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