Client Success Manager (Remote)

Headquarters: United States
URL: https://forwardpush.com/


The Role
We’re looking for a Client Success Manager who will be the primary face of Forward Push to our clients. In this role, you’ll own client relationships end-to-end, ensuring clear communication, strong alignment, and a consistently high-quality experience. 
You’ll help clients understand what we’re doing, why we’re doing it, and how it’s working, while coordinating closely with internal teams to make sure execution matches expectations. This role is critical to client retention, satisfaction, and removing leadership from day-to-day client management.
Key Responsibilities


Serve as the primary point of contact for all matters related to assigned client accounts


Build and maintain strong, long-term client relationships through consistent communication


Lead client onboarding sessions and monthly review calls


Clearly communicate digital marketing strategies, performance, and results in a way that resonates with law firm clients


Proactively manage client expectations, address concerns, and escalate issues when appropriate


Balance and prioritize client requests while ensuring alignment with agreed scope and growth program goals


Collaborate with internal teams to ensure timely and successful delivery of campaigns, projects, and reports


Translate client discussions and approvals into clear internal action items


Support account-related tasks such as reporting, research, documentation, and data entry


Participate in internal initiatives that support retention, expansion, and overall agency growth


This Role Is for You If…


You enjoy owning client relationships and being trusted to manage them independently


You’re confident explaining marketing strategy and results to non-technical audiences


You’re proactive, organized, and comfortable managing multiple accounts


You can balance client needs with internal priorities and scope boundaries


You thrive in a remote, fast-paced, and collaborative environment


Qualifications & Requirements


At least 3 years of experience as a Client Success Manager in a digital marketing agency


Experience working with law firm clients is a plus


Solid understanding of digital marketing strategies, including SEO, PPC, Content marketing, and Social Media Marketing)


Proven ability to clearly and concisely communicate marketing strategies and campaign results


Experience with tools such as Search Atlas, SEMrush, and/or Ahrefs is a plus


Proficiency in Google Analytics and Google Search Console


Ability to create and present GPT prompts


Familiarity with GoHighLevel (GHL) is is a plus


Excellent English written and verbal communication skills with strong attention to detail


Highly organized, with the ability to manage multiple clients and priorities efficiently


Creative problem-solving mindset and comfort generating ideas to address client needs


Self-starter who works independently with minimal supervision


Why Join Forward Push


Fully remote team


Supportive, growth-oriented environment


Opportunity to make a visible impact


Career development support


A team that values collaboration, creativity, and results


How to Apply
To apply, send us an email and include:


Your resume


A 3–5 minute Loom video covering:




Your relevant experience handling clients


How you approach client communication and ownership


An example of managing client expectations successfully


 

To apply: https://weworkremotely.com/remote-jobs/forward-push-law-firm-marketing-client-success-manager-remote