A
HR & People Operations Manager
Ando
Nairobi, KE
Full-time
Posted 20 hours ago
Job Description
Location: Nairobi, Kenya
Reports To: Chief Executive Officer
About Ando
Ando is a fast-growing, tech-enabled on-demand commerce company powering some of the most loved food brands across Africa. Since launching in 2020, Ando has scaled to operations across Kenya, Rwanda, and South Africa, delivering hundreds of thousands of orders through a combination of owned brands, partner brands, and a vertically integrated logistics network.
With a strong foundation in place and profitability at the unit level, Ando is now entering its next phase of growth — including expansion into new cities and verticals, and preparation for Series A fundraising.
At the core of this journey is building a high-performance, disciplined, and scalable organisation — and this is where the HR & People Operations Manager plays a critical role.
Role Purpose
The HR & People Operations Manager will lead the People & Culture function at Ando, providing strategic direction and operational oversight during a critical phase of organisational scale.
This role is designed for someone who can think strategically while enabling execution, helping build strong HR foundations, scalable structures, and a high-performance culture across multiple markets.
Key Responsibilities
1. Strategic HR Leadership
• Act as a strategic partner to the CEO and leadership team on all people-related matters
• Drive organisational design, workforce planning, and role structuring
• Build and evolve a scalable People & Culture strategy aligned with business goals
2. HR Operations & Systems
• Oversee HR operations to ensure consistency, efficiency, and compliance
• Review and strengthen HR policies, frameworks, and internal controls
• Ensure effective execution of HR processes across locations
3. Talent & Workforce Planning
• Lead hiring strategy across functions in line with growth priorities
• Ensure recruitment aligns with long-term organisational design and capability needs
• Support building strong pipelines for critical roles
4. Leadership Advisory & Employee Relations
• Serve as a trusted advisor to leadership on team structure, performance, and people challenges
• Handle complex employee relations matters with maturity and fairness
• Ensure consistent, compliant, and well-documented decision-making
5. Performance Management & Culture
• Design and implement performance management frameworks and review cycles
• Drive initiatives to strengthen culture, accountability, and engagement
• Support leaders in building high-performing teams
6. Compliance & Governance
• Ensure full compliance with Kenyan labour laws and HR best practices
• Maintain strong governance across contracts, documentation, and policies
• Identify and mitigate people-related risks proactively
Qualifications & Experience
• Bachelor’s degree in Human Resource Management, Business Administration, or related field
• CHRP (Certified Human Resource Professional) certification is preferred
• Registered member of the Institute of Human Resource Management (IHRM)
• 3–5 years of HR experience, with at least 2 years in a supervisory or advisory role
• Experience in high-growth or scaling environments is strongly preferred
Key Competencies
• Strong understanding of Kenyan labour laws and compliance frameworks
• Strategic thinking with the ability to translate business needs into people strategy
• Excellent stakeholder management and advisory skills
• High level of professionalism, discretion, and integrity
• Ability to operate in a fast-paced, high-growth environment
Why Join Ando
• Opportunity to build and shape the People function at a scaling company
• Direct exposure to leadership and strategic decision-making
• Be part of a company expanding across multiple African markets
• Work in a high-ownership, high-impact environment as we scale towards Series A and beyond
Additional Notes
This role is both strategic and hands-on. While the primary focus is on leadership and direction, success in this role requires a strong understanding of execution and the ability to work closely with teams across the organisation.
Reports To: Chief Executive Officer
About Ando
Ando is a fast-growing, tech-enabled on-demand commerce company powering some of the most loved food brands across Africa. Since launching in 2020, Ando has scaled to operations across Kenya, Rwanda, and South Africa, delivering hundreds of thousands of orders through a combination of owned brands, partner brands, and a vertically integrated logistics network.
With a strong foundation in place and profitability at the unit level, Ando is now entering its next phase of growth — including expansion into new cities and verticals, and preparation for Series A fundraising.
At the core of this journey is building a high-performance, disciplined, and scalable organisation — and this is where the HR & People Operations Manager plays a critical role.
Role Purpose
The HR & People Operations Manager will lead the People & Culture function at Ando, providing strategic direction and operational oversight during a critical phase of organisational scale.
This role is designed for someone who can think strategically while enabling execution, helping build strong HR foundations, scalable structures, and a high-performance culture across multiple markets.
Key Responsibilities
1. Strategic HR Leadership
• Act as a strategic partner to the CEO and leadership team on all people-related matters
• Drive organisational design, workforce planning, and role structuring
• Build and evolve a scalable People & Culture strategy aligned with business goals
2. HR Operations & Systems
• Oversee HR operations to ensure consistency, efficiency, and compliance
• Review and strengthen HR policies, frameworks, and internal controls
• Ensure effective execution of HR processes across locations
3. Talent & Workforce Planning
• Lead hiring strategy across functions in line with growth priorities
• Ensure recruitment aligns with long-term organisational design and capability needs
• Support building strong pipelines for critical roles
4. Leadership Advisory & Employee Relations
• Serve as a trusted advisor to leadership on team structure, performance, and people challenges
• Handle complex employee relations matters with maturity and fairness
• Ensure consistent, compliant, and well-documented decision-making
5. Performance Management & Culture
• Design and implement performance management frameworks and review cycles
• Drive initiatives to strengthen culture, accountability, and engagement
• Support leaders in building high-performing teams
6. Compliance & Governance
• Ensure full compliance with Kenyan labour laws and HR best practices
• Maintain strong governance across contracts, documentation, and policies
• Identify and mitigate people-related risks proactively
Qualifications & Experience
• Bachelor’s degree in Human Resource Management, Business Administration, or related field
• CHRP (Certified Human Resource Professional) certification is preferred
• Registered member of the Institute of Human Resource Management (IHRM)
• 3–5 years of HR experience, with at least 2 years in a supervisory or advisory role
• Experience in high-growth or scaling environments is strongly preferred
Key Competencies
• Strong understanding of Kenyan labour laws and compliance frameworks
• Strategic thinking with the ability to translate business needs into people strategy
• Excellent stakeholder management and advisory skills
• High level of professionalism, discretion, and integrity
• Ability to operate in a fast-paced, high-growth environment
Why Join Ando
• Opportunity to build and shape the People function at a scaling company
• Direct exposure to leadership and strategic decision-making
• Be part of a company expanding across multiple African markets
• Work in a high-ownership, high-impact environment as we scale towards Series A and beyond
Additional Notes
This role is both strategic and hands-on. While the primary focus is on leadership and direction, success in this role requires a strong understanding of execution and the ability to work closely with teams across the organisation.
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