Lounge Supervisor (Airline Industry)

Company Description

We are looking for a Lounge Supervisor who will be responsible for overseeing the daily operations of the airline’s exclusive passenger lounge. You will ensure a premium and seamless experience for passengers by managing staff, delivering high-quality food and beverage services, and maintaining the cleanliness and ambiance of the lounge. Your hotel and food & beverage background will help uphold the highest standards of hospitality and guest satisfaction.

Job Description

Key Responsibilities:
• Operational Supervision:
• Oversee the day-to-day activities of the lounge, ensuring smooth and efficient operations.
• Manage the lounge staff, including scheduling, task delegation, and performance monitoring.
• Ensure that all guests, including premium passengers and frequent flyers, receive exceptional service.
• Guest Experience:
• Greet and interact with guests, addressing any inquiries or concerns promptly.
• Ensure guests are provided with high-quality food, beverages, and additional amenities.
• Maintain a high level of hospitality consistent with 5-star hotel standards.
• Food & Beverage Management:
• Supervise the preparation, presentation, and quality of all food and beverage offerings.
• Collaborate with F&B suppliers and partners to ensure timely delivery of fresh products.
• Ensure food safety, hygiene, and cleanliness are strictly adhered to within the lounge’s kitchen and dining areas.
• Staff Management & Training:
• Lead, train, and develop lounge staff in guest service excellence, F&B knowledge, and operational efficiency.
• Conduct daily pre-shift briefings and performance evaluations.
• Monitor staff performance and provide feedback to improve service delivery.
• Inventory & Stock Control:
• Manage inventory levels of food, beverages, and lounge supplies, ensuring adequate stock at all times.
• Oversee ordering processes and manage relationships with vendors and suppliers.
• Compliance & Safety:
• Ensure compliance with airline policies, safety protocols, and industry regulations.
• Conduct regular inspections to ensure health and safety standards are met.
• Implement security measures to safeguard both guests and staff within the lounge.
• Customer Feedback & Service Improvement:
• Address customer feedback and complaints in a professional manner, aiming to exceed passenger expectations.
• Continuously seek opportunities for improving service quality and operational processes.

Qualifications

Qualifications & Skills:
• Education: Diploma or Degree in Hospitality Management, Hotel Administration, or related field.
• Experience:
• Minimum 3-5 years of supervisory experience in a premium hotel or airline lounge environment.
• Strong background in food & beverage management, with hands-on experience in high-end service delivery.
• Skills:
• Exceptional leadership and team management skills.
• Outstanding communication and interpersonal abilities.
• Strong organizational skills with attention to detail.
• Ability to work under pressure and handle high-profile clientele.
• Proficiency in food safety and hygiene standards.
• Certifications:
• First Aid and emergency response training (advantageous).